It could be due to the 'ss_conn-service' on your Mac Your systems might have encountered an incomplete or crashed OS update None of your devices is compatible with the Android File Transfer tool There are already Samsung Kies or Smart Switch installed on your Mac computer You have not selected the file transfer option on your Android device You have not enabled USB debugging on your Android phone so Android File Transfer could not connect to device successfully So let's learn the possible reasons for this problem, which can help you solve the problem more quickly. Well, the reasons that cause the Android File Transfer not working issue could be hundreds and sometimes these factors could even be subtle. What Causes the Android File Transfer Not Working on Mac? Solutions: How to Fix the Android File Transfer Not Working Issue? (9 Ways).